Guide

Registration (Desktop)
Registration - Connect Wallet (Desktop)
Registration (Mobile)
Registration - Connect Wallet (Mobile)
Purchase Mystery Boxes
Shipping
Import NFT to MetaMask

Frequently Asked Question

1. Account

To purchase products in VEXMETA.shop or to visit the VEX Metaverse later, you have to register for a VEXMETA account.
Please finish the whole registration process, including verifying the email address and connecting a wallet.

The following situations may result in not receiving emails from VEXMETA, please check the following items or try the following methods:

  1. Please make sure you are logged in with the email you filled in when you registered with VEXMETA.
  2. Please check the spam folder of your email.\n3. Please make sure your spam filtering system is set up correctly to avoid emails being filtered to the junk folder. We regularly send emails from the following, you can manually whitelist VEXMETA's email addresses:
    • @vexmeta.io
    • @vexmeta.shop
    • @notification.vexmeta.shop
    • @news.vexmeta.shop
    • @information.vexmeta.shop
    • @notification.vexmeta.io
    • @news.vexmeta.io
    • @information.vexmeta.io
  3. Please check whether your email client or service provider working normally. You can check your email server settings to make sure there aren't any security violations caused by firewalls or antivirus software.
  4. Please check whether your email inbox is full. If your email reaches the capacity limit, you will not be able to send or receive emails normally. You can delete some of the old emails to free up some space for more emails.
  5. If possible, please register from common email domains, such as Gmail, Outlook, etc.

You can reset your password directly using our "Forgot Password" function. Please go to our Login Page and click the "Forgot Password" link below the login form, and follow the instructions to enter your email and verify to reset your password.

Step 1: Login Step 2: Click "Profile" to view the profile page, and then click "Change Password" Step 3: Enter current password and new password Step 4: Click the "Confirm" button

Step 1: Login Step 2: Click "Profile" to view the profile page Step 3: Click "Verify" Step 4: Click "Send Code", and then the system will send the verification code to your email address. The code will be valid for 10 minutes. Step 5: Enter the verification code and click "Confirm"

Step 1: Login Step 2: Click "Profile" to view the profile page Step 3: Click "Connect Wallet" and follow the instructions to connect

Step 1: Download / open the MetaMask mobile app Step 2: Click the menu in the top left corner of the MetaMask application, click "Browser", and enter the https://accounts.vexmeta.io/en/register?option=connectWallet URL Step 3: Login Step 4: Click "Connect Wallet" and follow the instructions to connect

2. Shopping & Delivery

Every Tatsunoko Figure and NFT Mystery Box you purchase will contain one approximate 10cm limited-edition physical Figure and a corresponding 3D model Tatsunoko NFT. You will be able to view which collection you have received once opened!
Tatsunoko NFT holders enjoy unlimited access to and use the 3D model NFTs as avatars in the Tatsunoko Virtual Exhibition during the exhibition period.

Binance Pay, Paypal(credit cards including Visa, Mastercard, UnionPay and American Express) payment methods are available for use.

You can then go to "My Collectibles" page and check the contents of the mystery box as soon as it is completed.

Go to "Account History" can check for "Purchase Records" and "Shipping Order Records".

The physical figures are expected to be shipped during September 2022 or later.

After the mystery box is opened, please go to the Shipping page. Buyers to select the designated physical figure (or select multiple figures) to ship. Enter the address and pay the shipping fee, then wait for delivery. Online payment for shipping accepts Paypal(credit cards including Visa, Mastercard, UnionPay and American Express).
If you have purchased the mystery box, we will send you emails to remind you, please be aware.

Physical figures will be sent from Hong Kong. Hong Kong, Macao, Taiwan and Mainland China will be sent by SF Express. For local and overseas, please click here to check the shipping fee list and details.

It generally takes around 7-14 working days to arrive, depending on your destination country, the delivery time will vary.
Due to COVID-19 or traffic conditions in different regions, shipment or delivery may be affected and delayed, please pay attention.

All items sold without any change, cancellation, refund or return.

Bubble wrap or other buffer materials will be packed as well as possible when shipping, but damage will inevitably be caused during transportation. We will try our best to maintain the integrity of the product. In case of major defects, please contact customer service to report within 7 days of receiving the goods. In order to avoid consumer disputes, it is recommended to record a video when unpacking to protect the rights and interests of both parties.

3. NFT

An NFT or non-fungible token is a digital asset.
NFTs "exist" on blockchains and this is the way the uniqueness and ownership can be verified. No one can modify the record of ownership or copy/paste a new NFT into existence.
Each NFT is numbered. The NFTs are underpinned by smart contracts and these contracts use varying "standards"; Tatsunoko NFT uses the ERC-721 token standard, and built on the public chain "Polygon".

Encrypted wallets provide access to assets on the blockchain by providing a private key to the address, which allows the wallet owner to authorize transactions. If you own the private key, you own everything at that address.
The wallet will handle all technical issues for you and provide a good user interface for buying, selling, and transferring NFT or cryptocurrency. In addition, it can provide higher security through two-factor authentication and provide a convenient way to manage assets across devices.

Once your order is confirmed, the drawing will be executed automatically. Since smart contracts are unable to generate truly random numbers, to ensure fairness, the random numbers will be generated by Chainlink VRF (Verifiable Random Function), for users to verify its randomness and prove that the numbers are unpredictable.
The mystery box usually takes about one minute to open. It may take longer time under some circumstances, please be patient. Users can then go to "My Collectibles" page and check the contents of the mystery box as soon as it is completed.
Know more about Chainlink VRF https://docs.chain.link/docs/chainlink-vrf/
NFT information will be released to the public after 5 hours. NFT owners will be able to resell the NFT at secondary markets.

4. Security

  1. There are usually some subtle errors in phishing information, such as weird grammar, spelling mistakes, unintelligible sentences, strange domain names, etc. Get into the habit of checking links: hover over a link to see if the linked domain name is correct.
  2. You are advised to bookmark frequently used URLs to avoid clicking URLs from unknown sources.
  1. There are usually some subtle errors in phishing information, such as weird grammar, spelling mistakes, unintelligible sentences, strange domain names, etc. Get into the habit of checking links: hover over a link to see if the linked domain name is correct.
  2. You are advised to bookmark frequently used URLs to avoid clicking URLs from unknown sources.

Please report any VEXMETA phishing sites you see to us: [email protected]